# Saturday, June 09, 2007
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Sometimes you have to wonder at the stupidity of organizations.

There were thunderstorms over Miami where my flight home to the UK from TechEd so amid chaotic scenes at gate 15 my flight got canceled. Unfortunately when they made the announcement I was on the phone so didn't initially realize. So when I finally worked out what was going on the gate was clearing. I was told to go reclaim my bags in the baggage hall then reschedule my flight at ticketing. And here I have to state my amazement of how massively inefficient the baggage handing appears to be at Orlando - I waited 1:15 on my way in and it took about an hour for my bag to come out after they canceled the flight even though they hadn't actually taken it on to a plane - most bizarre.

So I eventually get my bag and head up to ticketing only to find the other 200 people on my flight in front of me. Now the problem is that the line was so long it now went outside the terminal - ahh Orlando in the summer and the joy of non-A/C environments. The queue was moving very slowly but it turned out that people had been given a 1-800 number to call to rebook their flights. So I got that number off someone and got my flight rebooked for tomorrow. However, the airline were putting people up at a hotel and were giving out vouchers which you had to stay in the queue to receive. 

So here is what I think is stupid: a whole bunch of people in that queue had already got different flights and were simply waiting to get their hotel voucher - why on earth didn't they have someone walking down the queue giving out the vouchers to people who had already resolved their flight?

In the end i got sick of waiting and went and booked my own hotel over the Internet ... hold on, maybe I just answered my own question.

Saturday, June 09, 2007 4:09:13 AM (GMT Daylight Time, UTC+01:00)  #    Disclaimer  |   |  Related posts:
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